Knowledge Base



Solution 1: Ensure your Server is in multi-user mode

From the File menu, select Switch Company File to Multi User Mode.
NOTE: If the server is currently in multi-user mode, switch to single user mode and switch back to multi-user mode to refresh the system.

Solution 2: Turn on Network Discovery

  1. Open Control Panel, click Network and Sharing Center, and on the left pane, select Change advanced Sharing Settings
  2. Expand the network profile currently assigned to your network connection.
    NOTE: It is marked with the words Current Profile on the right side of its name.
  3. In the Network discovery section, select Turn on network discovery.
  4. Expand the All Networks category of settings.
  5. In the Password Protected Sharing section, select Turn Off Password Protected Sharing.
  6. Close the settings window.

Solution 3: Set up folder permissions

  1. On your server, right-click the folder where your company file is saved and select Properties.
    Location: C:Users\Public\Public Documents\Intuit\QuickBooks Point of SaleXX\Data
  2. Click the Sharing tab.
  3. Click Advanced Sharing and select Share this folder.
  4. Select Permissions and click Add.
  5. Type in QBPOSdbsrvuser and click OK.
  6. Click to select QBPOSdbsrvuser and select Full Control.
    NOTE: Make sure the permission of Everyone and Services user group are set to Full Control.
  7. Click Apply and OK.

Solution 4: Rename the WSActivity file

  1. Open the folder where WSActivity file is saved.
    Location: C:\Program Data\Intuit\QuickBooks Point of Sale XX\Ini
  2. Right click the WSActivity file and select Rename. Rename the file to OLDWSActivity.
  3. Close and re-open your Point of Sale in all workstations.

Solution 5: Configure firewall ports

Solution 6: Edit Windows hosts file


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